We want every little thing from Momoto Home to arrive safely and make you smile. If something isn't right, we'll aim to fix it.

Shipping

Processing time

Orders are packed and shipped from New Jersey within 1–3 business days (Monday–Friday, excluding US holidays). During busy periods such as the holiday season, processing may take a little longer.. If your order will be delayed beyond our stated processing time, we'll email you with an updated shipping date, and you may cancel for a full refund if you prefer not to wait.

Domestic shipping (United States)

• Free shipping on orders of $50 or more.
• Orders under $50 ship via USPS or UPS at the rate shown at checkout.
  

International shipping

We ship to select countries, including Canada, the United Kingdom, much of Europe, Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore and more. Available countries and rates are shown at checkout.

• Most international orders arrive within 7–21 business days, depending on destination and customs.
• Customs duties, import taxes and fees are not included in your order total and are the responsibility of the recipient. Please check your country's import rules before ordering.
• Orders refused at delivery or unclaimed are not eligible for a refund of original shipping charges or duties.

Tracking

Once your order ships, you'll receive a confirmation email with a tracking number.

Address accuracy

Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us right away at andrew@momotohome.com and we'll do our best to update it before the order ships.

Lost or stolen packages

If your tracking shows delivered but you can't find your package, please check with neighbors and your local post office, and contact us within 7 days. We'll help you open a claim with the carrier. If a package is lost in transit before delivery, we'll work with you on a replacement or refund.

Returns

14-day returns

Not in love? You may return most items within 14 days of delivery for a refund. To be eligible, items must be unused, in their original condition and packaging.

Items that can't be returned

For hygiene and the surprise of the experience, the following are final sale:

• Pet toys (including catnip and felt toys) once removed from their packaging
• Blind boxes
• Gift cards
• Items marked as final sale

These items are still covered if they arrive damaged or defective (see below).

How to start a return

1. Email andrew@momotohome.com with your order number and the item(s) you'd like to return.
2. We'll reply with return instructions and the return address.
3. Please don't send items back without contacting us first.

Return shipping costs are the customer's responsibility unless the return is due to our error (a damaged, defective or incorrect item). We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days of receiving the item. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

The quickest way to get a different item is to return the original for a refund and place a new order.

Damaged, defective or incorrect items

Many of our pieces are ceramic and handmade, and we pack them with care. If anything arrives broken, defective or isn't what you ordered, please email andrew@momotohome.com within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Please note: because many items are handmade or hand-finished, small variations in color, shape and glaze are natural and part of their charm. These are not considered defects.

Order cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, it can't be canceled, but you may return eligible items under our return policy.

Questions?

We're happy to help. Email us at andrew@momotohome.com or use our contact form, and we'll respond within 1–2 business days.

We may update these policies from time to time. The policy in effect at the time of your purchase will apply to your order.